What action should you take if a patron refuses to leave when asked?

In a situation where a patron refuses to leave when asked, contacting security or law enforcement is the most appropriate action to ensure the safety of everyone involved. This approach prioritizes de-escalation while also adhering to protocols that protect staff and guests. Trained professionals can handle such potential confrontations, ensuring that the situation is managed safely and legally.

Choosing to contact security allows for an authoritative presence that can intervene without escalating the situation further, as they have the necessary training and tools to deal with difficult patrons. This decision also reflects an understanding of the responsibilities involved in maintaining a safe environment in establishments that serve alcohol.

Conversely, actions like yelling at the patron could provoke further confrontation, offering more drinks may escalate the situation rather than calming it, and ignoring the situation leaves room for potential harm or disorder to arise. Thus, ensuring the safety of everyone involved through appropriate channels is the most responsible course of action.