What is the first step a server should take if they suspect a patron is overly intoxicated?

The appropriate first step when a server suspects that a patron is overly intoxicated is to politely assess the patron's condition. This approach allows the server to gather essential information regarding the patron's level of intoxication and behavior. By engaging with the patron in a respectful manner, the server can observe signs of intoxication, such as slurred speech, unsteady movement, or inappropriate behavior.

Assessing the situation also provides an opportunity for the server to communicate with the patron, ensuring that they feel safe and understood. This conversation can help the server make an informed decision about how to proceed, whether that means cutting off service, offering food or non-alcoholic beverages, or involving management if necessary. This proactive measure emphasizes the responsibility of servers to ensure the safety of all patrons, as well as their compliance with local laws and establishment policies regarding alcohol service.