What kind of incidents should staff be trained to recognize and report?

Training staff to recognize and report any incidents, including disorderly conduct and illegal activities, is critical in maintaining a safe and compliant environment in establishments that serve alcohol. Staff members play an essential role in identifying behaviors that could indicate potential issues, such as excessive intoxication, fights, harassment, or other illegal activities.

Recognizing these situations allows staff to take appropriate action, whether that involves intervening, alerting management, or contacting law enforcement when necessary. Reporting such incidents not only helps prevent further escalation but also protects the establishment from potential liability, ensures compliance with laws and regulations governing alcohol service, and promotes a safer atmosphere for all patrons.

Focusing solely on incidents in specific areas like the bar or limiting observation to only certain types of customers, such as those over 21, overlooks many potential issues that could arise in various parts of the establishment. Training should be comprehensive to encompass a wide range of possible incidents to ensure the safety and well-being of both employees and guests.