What should a server do if a customer appears overly intoxicated?

When a server observes that a customer appears overly intoxicated, it is essential to prioritize the safety and well-being of the customer as well as the establishment. Politely refusing service is the most responsible action. This choice demonstrates an understanding of the laws and regulations surrounding alcohol service, which often mandate that servers must not serve alcohol to intoxicated patrons to prevent potentially dangerous situations, such as accidents or alcohol-related health emergencies.

By refusing service, the server is acting in a way that protects the customer from further intoxication and encourages safer behavior. This action can also help maintain the establishment's compliance with alcohol service regulations, which can have legal repercussions if not followed. This approach illustrates a commitment to responsible alcohol service and showcases the server's role as a gatekeeper for the customer's safety.

In contrast, encouraging a customer to continue drinking or serving them despite their intoxicated state could lead to severe consequences, both for the individual and the establishment. Asking the customer to leave may also be necessary, but it can escalate the situation if not handled with care. Thus, the most appropriate first step is to politely refuse further service.