What should employees do if they encounter a patron who is visibly intoxicated?

When employees encounter a patron who is visibly intoxicated, refusing further service is the most appropriate course of action. This response is crucial because serving alcohol to someone who is already intoxicated can lead to a range of negative consequences, including potential harm to the patron, harm to others, and legal issues for both the establishment and its staff. By refusing further service, employees fulfill their responsibility to ensure the safety of all patrons and maintain a safe environment.

While advising a patron to drink water or offering food may seem like helpful actions, they do not adequately address the immediate risk that further alcohol consumption poses. These measures can create a false sense of security and may not effectively counteract the effects of intoxication. Additionally, asking an intoxicated patron to leave the establishment can be appropriate in some scenarios, but it does not address the immediate need to prevent any further alcohol service, which is imperative for responsible alcohol management. Refusing service allows for a proactive approach to safety and responsible service.